SANTA CLARA, Calif., Oct 19, 2011 (BUSINESS WIRE) — LiveOps announced today that “LiveOps Learning” social forums, gamification and e-Learning won the Gold Award in Chief Learning Officer’s “Learning in Practice Awards.” The annual awards recognize industry leaders who have demonstrated excellence in the design and delivery of learning programs designed to improve performance among their workforce.
LiveOps took the highest honors for the Social Learning category, which recognizes qualified service providers, vendors, and consultants for its work with a leading membership organization representing motorists and travelers. The winning program was designed to certify 1,200 home-based agents on a client-specific program which included the ability to demonstrate specific skill attributes consistent with articulating the client’s brand quality objectives and culture. The program used “LiveOps Learning” social forum, innovative gamification techniques and virtual eLearning. Immediately following the client designated four week ramp up period, LiveOps’ home-based, independent contractor agents exceeded the client’s expectations by raising customer satisfaction ratings and Net Promoter score.
“The Learning In Practice Awards were established to recognize transformational and visionary leaders in enterprise education,” said Norm Kamikow, president and editor in chief of Chief Learning Officer magazine. “A record number of top learning executives and solution providers were nominated by their peers this year. The winners are the industry leaders who truly champion innovation and transform it into learning and value for their organizations.”
The Learning in Practice Awards, in their eighth year, are determined by a panel of industry experts and executives from some of the world’s largest and most respected companies. The finalists received either the gold, silver or bronze award in one of eight categories.
“We’re proud to receive this honor for leveraging the technology and talent that help to foster a social community within our independent agent workforce and adds an incredible value for our client,” said Marie Jackson, SVP of Marketing, LiveOps. “This award not only proves that we created a platform that drives high performance for the client’s goals, but it also demonstrates LiveOps’ commitment to creating tools that improve agent motivation, social engagement and speed to performance.”
For information about how clients are succeeding with LiveOps’ home-based agents, click on the following link to tune into a webinar titled “The Benefits of Home Talent for the Contact Center: Quality On-Demand” -http://www.crmxchange.com/webcast/quality/liveopssept2011.asp .
About LiveOps, Inc.
LiveOps is the only contact center leader focused on providing the full platform, applications, and talent in the cloud. More than 200 companies, including Salesforce.com, Symantec and AAA trust LiveOps to exploit the interactions between today’s multichannel, mobile and social consumers and the enterprise contact center to ultimately enhance brand preference. LiveOps’ 10+ years of experience enables it be a trusted partner for companies wanting to migrate their contact center to the cloud to provide better service. With access to the largest contact center workforce of 20,000 agents, the company supports a wide range of industries including financial, health, insurance, retail, and professional services. LiveOps is headquartered in Santa Clara, California. For more information, visit www.LiveOps.com .
About Chief Learning Officer Magazine
Chief Learning Officer is the foremost resource in the rapidly growing industry of workforce learning and development. The flagship magazine and related network of publications, electronic media and international events have made CLO the pre-eminent source of thought leadership for senior-level executives. CLO provides them with constant access to reliable, relevant information, as well as forums for connecting with other global learning leaders. Chief Learning Officer provides valuable guidance and insight to global enterprise education executives, giving them access to the knowledge and strategies they need to align workforce development with their overall business objectives.
SOURCE: LiveOps